Salary: kes 40k,

Our client is a leading paper packaging manufacturer in Kenya and the East Africa region. They seek to hire a Inside Sales Representative who will respond to walk-in customers, attend to customer inquiries through social media i.e. emails, WhatsApp, Facebook, Instagram, X (Twitter) etc. by providing product information, price and delivery timelines.

Responsibilities

  • Answer customers’ questions about products, prices, availability and product uses.
  • Meeting daily, weekly, and monthly sales targets
  • Handling customer complaints in liaison with quality and production to provide timely feedback on the complaint raised.
  • Preparing and sending quotes and proposals.
  • Build and maintain relationships with clients and prospects
  • Collect and analyses information and prepare data and sales reports
  • Liaise with Dispatch/ sales admin to ensure goods are delivered to customer on time.
  • Consult with clients after sales or contract signings to resolve problems and provide on-going support.
  • Any other duties as and when assigned by the Management from time to time.

Requirements

  • Bachelor’s Degree in Sales & Marketing or any related field.
  • 3yrs experience in an industrial manufacturing process environment (for entry level).
  • Experience in the paper industry, packaging or printing will be an added advantage.
  • Excellent knowledge of MS office. Working with an ERP would be an added advantage.
  • Proven work experience dealing with Direct sales.
  • Actively seek out new sales opportunities, through cold calling, networking, and social media (What’s app.)
  • Excellent selling, communication & negotiation skills.
  • Prioritizing, time management, and organizational skills.
  • Relationship Management skills & openness to feedback.
  • Processing on invoices & issuing Quotations.
  • Recruitment of new and maintaining old customers.
  • Ability to understand and resolve customer and process related problems
  • Self-starter with high sense of responsibility
  • Proven customer support experience
  • Achieve individual monthly targets
  • Customer retention 80% total outlet purchases every month.
  • Customer recruitment (2 per month).
  • Reactivation of Dormant accounts (1) per month.
  • Collection within credit terms.
  • Customer Service Relationship Management.
  • Prepare weekly, monthly reports.
  • Conflict resolution and problem-solving experience
  • Ability to multi-task, prioritize and manage time effectively
  • Positive Attitude
  • Ability to Work Under Pressure

How to Apply

If you are up to the challenge, possess the necessary qualifications and experience; please send your CV only quoting the job title on the email subject (Inside Sales Representative-Paper) to jobs@corporatestaffing.co.ke before or on 15th January 2024