When we first partnered with Vilcom Networks Ltd for their Customer Experience Training, the goal was simple, strengthen how the team engages with clients. Over two months, we trained everyone, from the CEO to the customer service reps, on how…
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In today’s competitive world, many companies offer similar products and services. What truly sets one apart from the rest is the customer experience, how clients feel when interacting with your brand. Exceptional customer experience is no longer optional; it is…
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Every time your team engages with a client, they’re solving a problem, and shaping how your brand is seen, and rememberd. That’s why customer service can’t be treated as an afterthought. It must be intentional, strategic, and consistent. One poor…
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On Thursday, May 29th, I had the opportunity to facilitate a tailored in-house workshop for the Royal FloraHolland Commercial Team. The session brought together professionals from Account Management, Global Sourcing, and Growers, individuals who are not only experienced in their…
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A business is only as strong as its team. Employee performance can make or break an organization. When expectations are unclear, accountability is weak, and feedback is inconsistent, businesses struggle with inefficiency, low morale, and even legal risks. So, how…
Is your organization struggling to achieve the level of performance and accountability needed to thrive? Are your team leaders equipped with the right strategies to align individual contributions with company goals? Last week, we had the opportunity to train the…
Are you looking for ways to empower your customer service teams to provide exceptional service? Investing in practical customer service training is a strategic decision that can significantly impact your business’s success. Equipping your team with the necessary skills and…
Are your new team leaders equipped to lead your organization to new heights? Are you struggling to achieve the level of performance and productivity your company needs to thrive? We recently conducted a comprehensive training program for e-Mobilis on performance…
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I recently received a call from a small business owner struggling with customer complaints. He told me his customers complained about long wait times, rude employees, and difficulty getting help. He was worried that he would lose customers if he…
We recently facilitated Sales Skills Training for Royal Flora Holland, a leading international cooperative and marketplace for floriculture. Royal Flora Holland needed to empower its account managers and sales team because the company depends on the team to serve its…
CSS recently facilitated Performance Management training for our client, Tal Group, a logistics and freight company in Mombasa, Kenya. The organizations aimed to empower their managers with performance management skills to help them with the tools they need for proper…
CSS recently conducted a leadership training program for our client, Inuka Africa, a microcredit institution dedicated to empowering micro and small businesses. The training aimed to empower their managers with leadership skills to help them manage their teams effectively by…
Humanitarian Global is an organization that has been at the forefront of offering excellent training to humanitarian professionals across the globe as well as supporting humanitarian and development work. Humanitarian Global has partnered with Corporate Staffing for HR consultancy services…
Chabrin Agencies Ltd is a property management company specializing in residential apartment blocks, commercial properties, and mixed-use development. We sat down with Wilfred Kimathi, the Operations and HR Manager at Chabrin Agencies Ltd, to understand how they found their experience…
Skanem Interlabels Nairobi Ltd is an ambitious industrial group with a successful track record in the packaging industry with the technology and the expertise to create any label you need. Skanem Interlabels Nairobi Ltd partnered with Corporate Staffing Services (CSS)…
Silverlands Tanzania is a company that services Tanzania’s growing demand for quality poultry products and is an operator of poultry business and out-grower schemes across Tanzania, Kenya, and Uganda. The Country Accountant, Kelvin Masaka, honored us by sharing his experience…
Sarit Centre is the first largest shopping mall in East Africa, offering one-stop access to a complete range of supermarkets, stores, service outlets, entertainment, and professional and medical facilities. We recently sat down with Joseph Wachira, the HR manager at…
e-Mobilis Technology Institute has been outsourcing our HR consultancy services since 2019 to help streamline HR processes in their organization. We have successfully recruited, trained, and consulted for them on HR matters that have impacted their organization. We were privileged…
For the last couple of years, we have consistently met the recruitment needs of Davis & Shirtliff Ltd. by shortlisting and recommending competent and qualified personnel to join their team. In addition to that,we have always delivered on our promise…
We have managed to consult for Middlesex University London especially in selecting a Regional Business Development Executive for their organisation. Our relationship remained professional, reliable and consistent throughout the process. We delivered an excellent service. Read more of the recommendation…